Frequently Asked Questions
Orders & Shipping
How long will it take to receive my order?
Orders are typically processed within [X] business days and shipped via USPS, FEDEX and DHL. Delivery times vary based on location and carrier:
- Domestic orders: [X] business days
- International orders: [X] business days
Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times will be calculated at checkout. Please note that customs fees may apply based on your country’s regulations and delivery carrier is a third party.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package through carrier’s website.
Can I modify or cancel my order?
Orders can only be modified or canceled within [X] hours after placement. Please email us at [your email] as soon as possible for assistance.
Returns & Refunds
What is your Return policy?
We accept returns within [X] days of delivery if the product is unused and in its original packaging. Due to hygiene reasons, opened or used products cannot be returned.
How do I start a return?
To initiate a return, contact us at [your email] with your order number and reason for return. We will provide further instructions. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Do you offer refunds or exchanges?
Yes, refunds are issued once we receive and inspect the returned item. If you prefer an exchange, let us know, and we will assist you.
Products & Ingredients
Are your products all-natural and organic?
Yes! Our products are made with 100% natural and organic ingredients, free from sulfates, parabens, silicones, and other harsh chemicals.
Are your products safe for all hair types?
Absolutely! Our products are formulated to work for all natural hair types, including curly, coily.
Do you test on animals?
No! We are proudly cruelty-free and never test on animals.
Terms & Conditions
General information
By accessing our website and purchasing our products, you agree to comply with the following terms and conditions. These terms apply to all users of the site, including browsers, customers, and contributors of content.
Are your products safe for all hair types?
Absolutely! Our products are formulated to work for all natural hair types, including curly, coily.
Intellectual Property
All website content, including text, images, logos, product names, and design elements, is the intellectual property of AfroNeges and may not be copied, reproduced, or used without express written permission.
Contact information
For questions, concerns, or customer support, please contact us at:
📧 afroneges01@gmail.com
Payments & Discounts
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and [any other payment method like Klarna, Afterpay, etc.].
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and promotions. You can also check our [sales/promotions page] for current deals.
Customer Support
How can I contact customer service?
You can reach us via email at [your email] or through our contact form on the website. We typically respond within [X] hours/days.
Do you offer wholesale or bulk pricing?
Yes! If you're interested in wholesale opportunities, please email [your email] with your business details.